Refund Policy

Your payment buys visibility and placement on CreatorBoard for 30 days. Once a placement has been activated and displayed on the Service, it has been delivered, and the payment for it is non-refundable. This applies even if your position later drops, even if another creator outbids you, and even if you are dissatisfied with the profile views or clicks the placement produced. A change in position under our published ranking rules is expected behaviour, not a service failure — see how ranking works.

This is a firm rule, not a starting point for negotiation. If you want to hold or improve a position rather than accept where it settles, the way to do that is to add to your qualifying amount — see Competition & Bidding Rules — not to request a refund.

Section 1 is about a placement that worked as described. It is not about a payment that went wrong. Those are two different things, and we correct the second even though we don’t refund the first. A payment error is one of the following, and only these:

• Duplicate charge. You were charged more than once for the same submission, for example because of a checkout retry.
• Charge with no placement ever activated. Your payment was confirmed but no placement was ever created or displayed against it — nothing was delivered for that charge.
• Charge taken after a technical failure. A fault on our side took payment but prevented activation, or corrupted the submission it was meant to pay for.

In each of these cases we correct the charge in full — refunding it, or, if you’d rather, activating the placement it was always meant to pay for once the fault is fixed. This is a correction of an error, not an exception to Section 1: nothing was delivered for the charge being corrected.

For clarity, none of the following count as a payment error, and none entitle you to a refund:

• your position dropped because another creator's qualifying amount overtook yours,
• you were outbid for a Top 10 or #1 position you previously held,
• you are unhappy with the number of profile views or Instagram clicks the placement produced,
• you changed your mind after the placement was already displayed,
• you cancelled the placement yourself — see Section 5.

If your placement was removed by us for a reason not attributable to a Terms or Platform Rules violation on your part, and the remaining time was not otherwise fulfilled, you are entitled to a pro-rated refund for the undelivered portion. This is a narrow exception for time we failed to deliver, not a reopening of Section 1.

You may cancel an active placement at any time through your management link. Cancelling removes your profile from display going forward but does not itself entitle you to a refund for the time already displayed — see Section 1.

Email support@creatorboard.com from the address used at submission, with your payment reference and which of the payment errors in Section 2 applies. We aim to respond within 5 business days.

• Payment error reports must be submitted within 14 days of the charge date.
• Approved corrections are issued to the original payment method within 10 business days of approval.
• Depending on your bank or card issuer, it can take a further 5–10 business days for the correction to appear.

Nothing in this policy limits your right to dispute a charge with your bank or card issuer — that right exists independently of anything we say here, and we won’t pretend otherwise. If you believe a charge was made in error or without your authorisation, we’d still ask you to contact us first: most payment errors under Section 2 are resolved faster this way, without a dispute sitting on your card statement for weeks.

A chargeback filed over a placement that was delivered as described in Section 1 — rather than over a genuine payment error — is treated as a dispute over service you already received. We will contest it with the evidence that the placement was displayed, and the associated placement may be suspended while the dispute is investigated.