Help centre

No. CreatorBoard has no login. You submit your profile once and manage it later with a private management link sent to your email.

Open the management link from your confirmation email — it takes you straight to your placement, no password required. From there you can update your description and category.

Email support@creatorboard.com from the address you used to submit your profile and we can resend it. We can’t recover it any other way, since there is no account to look it up from.

Visibility and placement on CreatorBoard for 30 days — a position on our leaderboard, category pages and shelves. It is not Instagram advertising and does not buy Instagram followers, likes, views, reach, engagement or revenue.

Positions reflect eligible qualifying amounts across every profile on that board. If another creator adds to or starts a placement above your amount, your position moves down. This is expected behaviour under our published ranking rules, not a service problem — and because a displayed placement has already been delivered, an outbid position is not grounds for a refund. If you want the position back, you don’t need to start over: see the next question. See how ranking works for the full explanation, including worked examples.

Yes. Qualifying amounts accumulate within a period rather than resetting with every payment, so if you’re outbid you can pay just the difference needed to move back above the creator who overtook you — you don’t need to match their full amount from scratch. This only works within the same board and period: a weekly qualifying amount does not carry into the next week once the weekly board resets. See how ranking works for a worked example, or the full rule in Competition & Bidding Rules.

A placement stays live for 30 days from activation, then comes down unless it’s renewed.

Open your management link before or after it expires and submit a new payment — there is no auto-renewal, so you’re never charged without visiting the link yourself.

No, not for a placement that has already been displayed — once it’s shown on CreatorBoard it has been delivered, and that’s final even if your position later drops, you’re outbid, or you’re unhappy with the traffic. What we do fix is a payment error: a duplicate charge, a charge where no placement was ever activated, or a charge taken after a technical failure on our side. Those are corrected in full — that’s not a refund of a delivered placement, it’s fixing a mistake in the charge itself. See our Refund Policy for exactly what qualifies and how to request a correction.

CreatorBoard credit — a single-use promo code, bound to your management link, redeemable against a future listing within 30 days of issue. There is no cash prize and nothing is paid out: we never ask a winner for bank details or ID, because there is no cash transfer to make. See our Reward Rules for the full Top 10 schedule and eligibility.

Use our report form — no account needed. Every report is reviewed by our moderation team.

Email support@creatorboard.com from the address on your profile requesting deletion, or see the data deletion section of our Privacy Policy for what we remove and how long it takes.